Ordering & Payment - Balens Design

What emails will I receive regarding my order?

You will receive the order confirmation email – to acknowledge we have successfully received your order.

Can my delivery and billing address be different?

Yes, you can enter a different delivery address when paying via credit or debit card. However, please ensure the billing address entered matches that of the card you have used.

Which payment methods do you accept?

We accept credit/debit cards, including Mastercard, & Visa, FPX/online banking, E-wallet payment solution.

Do I need to create an account to buy from your online shop?

No, you can checkout as a guest. However, we would advise creating an account as this then allows you to track the progress of your order and you can save your details for any future orders.

When will I be charged?

When placing your order online you will be charged when this order has been received by us. You will receive a confirmation email from ourselves.